Many people say they are
interested in forming a long-term relationship with a
trusted financial risk manager. So, it's not surprising
that three out of four insurance consumers say they use
an agent when purchasing insurance for their car or home.
Most people also say they
have more confidence in their insurance agent than any
other type of financial professional, the survey revealed.
That's because many people put a lot of effort into finding
the right agent. And, they should. This person will be
charged with protecting your most valuable personal assets.
So, where do you begin if you're looking
for an agent?
You should be aware of a number of ways
to ensure that you can trust your agent's advise.
-
Is the insurance professional a licensed
agent?
-
Ask how many and what companies the
agent represents. If an agent represents a number of
insurance companies, he or she has the ability to look
for the best policy to fit your unique needs and to
find the best value for your money.
-
How long has the agency been in business?
How long has the agent been associated with the agency?
-
Has the agent earned any designations
signifying that he or she has received advanced training
in the business of insurance?
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Does the agency specialize in insuring
a particular type of business or a line of insurance?
For instance, if you own a farm, a classic car or a
home business, does the agent have experience in that
area?
-
Is the agency a full-service agency
that can handle all your needs including, home, auto,
life, health and disability coverages, as well as other
types of insurance (for your boat, for example).
-
Who will handle your account on a daily
basis? If it is not the agent ask to meet the other
person. Ask about his or her background, length of service
with the agency, etc.
-
What are the agency's hours of operation?
Can it be reached after hours and how? How are claims
handled when the agency is closed?
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Ask how the agent perceives his or
her role in handling claims, how he or she tracks claims,
and what role he or she takes in helping to resolve
claims disputes between the customer and insurance company.
-
Ask the agent if he or she will periodically
review your policies and shop your coverages around
for you.
-
Ask about the agent's involvement in
the local community. What organizations does he or she
belong to; does he or she serve on any local boards,
participate in volunteer activities, etc. An agent's
active involvement in his community may translate into
a greater commitment to his or her customers.
-
Is the agent a member of local, state
or national insurance trade organizations? Membership
connotes professionalism and a commitment to continuing
education in the field of insurance.
